Who are they and what do they do? A hotel porter helps hotel guests with their luggage and sees them to their rooms.
What are the activities of the job? Carries luggage for the guests, hands them messages or parcels, and runs errands for them and answers enquiries. S/he can also offer other services, such as hiring out sports equipment or offer cloakroom services and occasionally acts as a late night receptionist and security guard.
What tools/equipment do they use? Keys, baggage trolleys, luggage or coat tags in the cloakroom to mark items left there.
Where is it done and under what conditions? In various parts of the hotel, depending on the service rendered (in lifts, corridors, near the reception desk, outside, in front of the hotel etc.)
What do you need to succeed? You need on the job training, a specific course or vocational training.